sjili Frequently Asked Questions

To complete identity verification (KYC), sjili requires a valid government-issued ID. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's license
• PhilHealth ID
• Voter's ID or COMELEC card
• Postal ID

You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement). Verification is required before your first withdrawal and helps protect your account from unauthorized access.

On the sjili Login page, click the "Forgot Password" link. Enter your registered email address and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access to your account.

No. sjili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact our support team immediately.

You can request account closure at any time by contacting our support team at [email protected]. Before closing your account, please ensure you have withdrawn any remaining balance. If you are closing your account due to gambling concerns, we strongly encourage you to use our self-exclusion tool instead — it provides immediate protection while keeping your account data intact should you wish to return after a cooling-off period.

The minimum deposit on sjili is ₱100 for e-wallet methods like GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Card deposits via Visa or Mastercard have a minimum of ₱200. These minimums are designed to make sjili accessible to players at all budget levels across the Philippines.

Withdrawal processing times vary by method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱500. If your withdrawal is taking longer than expected, contact our support team at [email protected] with your transaction reference number.

sjili does not charge any fees on deposits. For withdrawals, sjili also does not impose platform-side fees. However, your bank or e-wallet provider may apply their own transaction charges — please check with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. We always aim to make your banking experience on sjili as cost-effective as possible.

Withdrawals may be rejected for several reasons, including: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment method name, or suspected fraudulent activity. If your withdrawal was rejected, you will receive an email explaining the reason. You can also contact our support team at [email protected] for clarification and assistance.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer on sjili.

Most bonuses on sjili are claimed automatically when you make a qualifying deposit. Some promotions may require you to enter a bonus code during the deposit process. Once credited, your bonus balance will appear separately in your account wallet. If a bonus you expected was not credited, contact our support team at [email protected] within 24 hours of the qualifying deposit.

No — bonus funds cannot be withdrawn directly. They must first meet the applicable wagering requirements. Once the wagering requirement is fulfilled, any remaining bonus-derived winnings are transferred to your real money balance and become fully withdrawable. Your real money balance (from deposits) is always withdrawable at any time, subject to standard verification requirements.

Yes. All games on sjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or roll. Our slot and table games are sourced from reputable game providers whose RNG systems are independently audited. Live dealer games use physical cards and wheels operated by trained dealers in real time, providing an additional layer of transparency.

Gates of Olympus is one of the most popular slot games available on sjili. It features a 6x5 grid with cascading wins, multipliers, and a free spins bonus round where Zeus himself can boost your multipliers to massive levels. It's a high-volatility slot with a high RTP, making it a favorite among Filipino players who enjoy big-win potential. You can find it under the Slots section of sjili Casino.

Many of sjili's slot games offer a demo or free-play mode that lets you try the game without risking real money. This is a great way to learn the mechanics, bonus features, and paytable of a new game before committing your ₱ balance. Live dealer games and sports betting require a real money account to participate. Look for the "Demo" or "Try for Free" option on eligible game tiles.

If you feel you need a break from gambling, sjili's self-exclusion tool is available directly from your Account Settings under the Responsible Gaming section. You can choose a cooling-off period of 24 hours, 7 days, 30 days, 6 months, 1 year, or permanent exclusion. Self-exclusion takes effect immediately and cannot be shortened once activated. For permanent exclusion, your account will be closed. You can also request self-exclusion by emailing [email protected].

Yes. sjili allows you to set daily, weekly, or monthly deposit limits in Philippine Peso (₱) from your Account Settings. Once your limit is reached, sjili will automatically block further deposits until the limit period resets. You can decrease your limit at any time with immediate effect. Increasing a limit requires a 24-hour waiting period to give you time to reconsider. We encourage all players to use these tools proactively.

If gambling is negatively affecting your life or the life of someone you know, please seek help. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and guidance for Filipino players. You can also reach out to mental health professionals and counseling services available across the Philippines. sjili's support team at [email protected] can provide referrals and immediate account restrictions to help you take control. Remember: it's okay to ask for help.